A lawsuit filed against Anthem Blue Cross Blue Shield of New York alleges the existence of a "ghost network" of doctors, leading patients to face delays and high out-of-network costs due to inaccurate provider directories. A secret shopper survey revealed that only 7 out of 100 doctors listed accepted the insurance, highlighting significant barriers to accessing mental healthcare. The findings underscore the financial harm and care abandonment patients experience when unable to find in-network providers.
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